We take immense pride in raising these fish from fry to the size you buy, and delivering them safely to your doorstep. We understand that shipping can be pricey sometimes. But considering this is a LIVE Animal, please try and choose the best shipping option you can accommodate. This will help ensure your new fish have the safest, fastest, less stressful journey to their new home.
DOMESTIC LIVE ARRIVAL GUARANTEE.
Domestic shipping is available through UPS 1 day for all US Domestic Addresses and SouthWest or Delta Air Cargo (Delivered to Airport). Under no circumstance will we use USPS (Postal Service) for any live fish Shipment.
SHIPPING POLICIES
Live arrival guarantee ONLY applies to US Domestic UPS Next Day or air cargo shipping, not for international shipments!
UPS 2 day & Ground Shipping DOES NOT come with live arrival guarantee..
All jumbo fish HAVE TO ship overnight or air cargo, to qualify for live arrival guarantee.
Most of the year when temperatures permit we offer UPS 2 day shipping as an option but without live arrival guarantee. During high heat and cold temps please choose 1 day Shipping service.
For UPS shipments a tracking number will be provided the day the order is shipped.
We ship fish orders UPS on Monday, Tuesday, and Wednesdays each week Weather permitting. We do not offer Friday, Saturday or Sunday Arrival. Its way too risky shipping fish late in the week.
For air cargo shipments you will be provided with an air bill number and an email of the flight details and estimated arrival time. Cargo Facility Addresses are available upon request. Or visit SWACargo.com & www.deltacargo.com.
We ship fish orders air cargo on Wednesdays or Thursdays each week depending on our schedule. The Airport is a hour trip for us so we consolidate all cargo orders to this day only.
Buyer pays actual shipping cost, We do not make any money on shipping.
We use specially made Molded Styrofoam boxes, bags, and heat packs when necessary that are designed for shipping live fish.
If a delivery is late due to the UPS or air cargo carrier, weather, customs or any other unforeseen issues out of our control we WILL still honor the live arrival guarantee up to four hours past the original quoted timeframe. Reimbursement for DOAs will be issued in the form of credit towards future fish purchases. Credit is issued for DOA fish only, not shipping charges.
Air Cargo shipments must be picked up within 8 hours of arrival at destination airport for live arrival guarantee to be in effect.
UPS Shipping varies by weight, box size, distance, Etc. You will have shipping quotes provided at checkout
If you live close to an airport that supports Southwest or Delta Cargo it can be a fast arrival and safer journey for fish. Usually 8-24 hours from time of shipping. Southwest Cargo is a prepaid flat rate cost of $79 for box weight up to 45-50 pounds. Delta is $85. Meaning the shipping cost is the same whether you buy one fish or 15.
All fish won on auction require overnight shipping. These are typically one of a kind fish that are most likely irreplaceable
For international orders We are not responsible for any delays due to the extended distance, border inspections, customs, or any duty tax holds!
ALL international shipments MAY BE subject to a duty tax / import fee IF APPLICABLE for your country.. The Receiver/Customer (YOU) are responsible for paying those customs fees once order is in transit. You will be contacted by UPS for that..
You are responsible to track your shipment with the Air-bill or UPS tracking provided